Privacy Policy

Last Updated: June 24, 2026

HEARD S.O.P. LLC ("HEARD," "we," "our," or "us") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, and protect information when you use the HEARD mobile application, website, and related services.

Information We Collect

HEARD may collect the following information:

  • Name

  • Email address

  • Phone number

  • Job title or role

  • Restaurant or business information

  • Employee onboarding documents

  • Certifications, licenses, and employment-related documents

  • Training records and quiz results

  • Messages and communications within the platform

  • Uploaded photos, files, videos, and documents

  • Device information and application usage data

  • Operational information entered into the platform, including checklists, recipes, prep records, ordering information, inventory data, waste logs, temperature logs, and related business records

How We Use Information

We use collected information to:

  • Provide, operate, and maintain the HEARD platform

  • Manage employee onboarding, training, and compliance

  • Facilitate communication between team members

  • Track operational tasks and accountability

  • Support food safety and operational recordkeeping

  • Improve application performance and user experience

  • Develop new features and functionality

  • Provide customer support

  • Communicate important service updates

  • Comply with legal obligations

Information Sharing

HEARD does not sell personal information.

Information may be shared only:

  • With authorized users within your organization

  • With trusted service providers that help operate our platform

  • When required by law or legal process

  • To protect the rights, safety, or security of users and the platform

  • As part of aggregated, anonymized, or de-identified reporting and analytics that do not identify any individual, employee, restaurant, or organization

Aggregated and De-Identified Data

HEARD may collect, analyze, and utilize aggregated, anonymized, or de-identified data derived from platform usage, purchasing activity, inventory trends, operational metrics, prep production, training performance, and other business-related information.

This information is processed in a manner that does not identify any individual, employee, restaurant, or organization.

HEARD may use such aggregated and de-identified data for business purposes, including:

  • Analytics and benchmarking

  • Industry trend reporting

  • Product development and improvement

  • Market research

  • Educational content

  • Strategic partnerships and business relationships

HEARD does not sell personal information or disclose identifiable customer, employee, or restaurant data without authorization.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to secure information, no system can guarantee absolute security.

Data Retention

Information is retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Organizations using HEARD are responsible for managing employee records and determining appropriate retention periods where applicable.

Third-Party Services

HEARD may utilize third-party service providers to support platform functionality, including payment processing, cloud hosting, email delivery, analytics, authentication, customer communications, and other operational services.

These providers are granted access only to the information necessary to perform their services on our behalf.

User Responsibilities

Organizations are responsible for obtaining any necessary permissions, consents, or authorizations before uploading employee documents, certifications, identification records, or other personal information into HEARD.

Organizations are also responsible for ensuring compliance with applicable employment, privacy, and recordkeeping laws.

Children's Privacy

HEARD is intended for business use and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted on this page.

Continued use of HEARD after any modifications constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact:

HEARD S.O.P. LLC

Email: Info@HEARDsop.com

Website: HEARDsop.com